Exchange / Return
Would you like to exchange your product? That is no issue whatsoever. To do this, you can contact us through email@example.com. Please note that you will still need to pay for the costs involved in returning the shipment.
You might want to return an order. Perhaps the product was not to your liking, or possibly there is another reason why you would rather not keep your order. Whatever your reason is, you have the right to annul your order up to 14 days after receival, without needing to state your reasons to us.
In this scenario, we will return the complete fee of the original order, including the involved shipping costs of the original order. The only costs that are for your account, are the shipping costs for returning the product to us. These costs are about €6,95 per parcel, but please consult the exact tariffs on the website of your carrier.
If you are using your right of withdrawal, the product, with all the delivered additions and in the original state and packaging - if reasonably possible - will be returned to the entrepeneur. In case you wish to make use of your right of withdrawal, please contact us through firstname.lastname@example.org. We will then transfer the due amount within 14 days after you report the return, provided the returned product has been received in good order.